Centrelink call centre stats show dramatic improvement


25th February 2019
By Stephen Easton
“Average wait times across all of the Department of Human Services’ phone lines reduced by 45 seconds during 2018 to 15 minutes and 15 seconds, which is below the target time of 16 minutes. The number of calls transferred to another operator also reduced by 28 per cent during the year.” “Average wait times across all of the Department of Human Services’ phone lines reduced by 45 seconds during 2018 to 15 minutes and 15 seconds, which is below the target time of 16 minutes. The number of calls transferred to another operator also reduced by 28 per cent during the year.”

Website: https://www.themandarin.com.au/103917-centrelink-call-centre-stats-show-dramatic-improvement-cpsu-calls-it-a-con-job/

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